Beware Of Centercaps.net
Back in September I sugested using CenterCaps.net as a source for old hubcaps and center caps for almost any vehicle you drive. Unfortunately, the company has not held up it's end of the bargain and has done nothing but frustrate customers that I've sent to them. This post is a warning to those looking to buy centercaps, look elsewhere.
Some comments about Centercaps.net:
It looks like a good website but these guys have no customer service and do not stand behind what they sell. I ordered a cap and they sent me the wrong one. They would not respond to numerous e-mails about exchanging the cap and they do not have a phone number you can call. BUYER BEWARE!
I agree with Unsatisfied. I also purchased from centercaps.net and the items never arrived! Called, emailed — never heard from them. Had to dispute the charge with Visa in order to get my money back.
I’ve gotten into a big mess trying to help my folks who are not Internet-savvy to find center caps for their car. Here I thought I was doing them a favor, and it’s just a ripoff.
Avoid CenterCaps.net when possible, the reviews speak for themselves and I would hate for someone else to get ripped off. Remember, when buying online always make sure the company you are buying from has published contact information, this helps build integrity. Furthermore, it's much safer to do business via a brick'n mortar business as opposed to a wholesale drop shipper.
Tags: centercaps.net, review, wheel caps
April 3rd, 2009 at 4:49 pm
I total agree they sent me very very very used centercaps. I cant find an address to send them back .. They Suck!
April 22nd, 2009 at 4:08 pm
I got ripped off! I paid for 4 center caps and got 3 with a handwritten note saying they are sorry but only 3 were available and they will refund my money for the 1 that is missing! WHAT A JOKE!
May 20th, 2009 at 9:18 am
their address is
247 1st st,
Mansfield, PA 16933
(607) 433-4542
May 26th, 2009 at 2:37 pm
CENTERCAPS.NET IS A VERY SHADY BUSINESS. THEY SUCK. AFTER I PAID FOR MY PURCHASE, I READ A REVIEW ABOUT A WOMEN WHO SENT HER CENTER CAPS BACK WITH SIGNATURE CONFIRMATION. TWO WEEKS LATER THE POST OFFICE RETURNED THEM TO HER. SHE EMAILED CENTERCAPS.NET AND THEY SAID TO SEND THEM BACK WITHOUT SIGNATURE BEING REQUIRED AND THEY WOULD PROCESS THE RETURN. SHE SENT THEM BACK AND NEVER GOT A REFUND. WHEN SHE ASKED, THEY SAID SHE WAS OUT OF THE WINDOW FOR RETURNS. GUESS WHATS HAPPENING TO ME. ALMOST THE SAME RIGHT TO THE END POINT. i EVEN TRIED TO GET PAYPAL INVOLVED. THEY CANCELED MY CLAIM BECAUSE THEY DON’T DEAL WITH “QUALITY ISSUES”. CENTERCAPS.NET SELLS GARBAGE AND PASSES USED STUFF OFF AS NEW. I WISH I COULD WRITE THIS IN BIGGER FONT. CENTERCAPS.NET SUCKS AND FOR THAT MATTER SO DOES PAYPAL. PAYPAL PROTECTION MY ASS. I MIGHT START A BLOG ON THIS MYSELF OR MAYBE EVEN A WEBSITE; CENTERCAPS.NET SUCKS.COM HMMMMMMMMMMMM. BETTER BUSINESS BUREAU IS A DEFINITE. DON’T GET SCAMMED BY CENTERCAPS.NET, VERY SHADY BUSINESS.
May 26th, 2009 at 5:12 pm
Whoever at PayPal reviewed this case is sleepwalking. The items received are not as described and are the wrong parts. The seller (CenterCaps.net) refuses to cooperate on a return. CenterCaps and PayPal’s reasoning for not resolving the case is the seller provided “proof of shipment” so using their reasoning if they had sent me a bag of fertilizer instead of center caps I’m supposed to pay for it. For a quick review of how this company does business see http://the-grayline.com/2009/03/04/beware-of-centercapsnet/ to review just some of their complaints. They are known to send short shipments and even old rusty parts. I plan on notifying the Pennsylvania States Attorney http://www.attorneygeneral.gov/complaintforms/bcp_form.aspx about centercaps.net and PayPal and also MasterCard Card Association. http://www.mastercard.com/us/personal/en/contactus/merchantviolations.html for CenterCaps and PayPal. They post no address or phone number but upon investigation I was able to find 247 1st st. Mansfield, PA 16933 (607) 433-4542. The phone # is of course disconnected. They also show another address at 251 Memorial Gardens Road Mansfield, PA 16933 (607) 329-5438 which is still live and is a cell phone answering “CenterCaps.net” in Corning, NY
May 26th, 2009 at 6:02 pm
Another great site for entering complaints against CenterCaps.net/PayPal is http://www.screw-paypal.com/resources/resources.html
May 26th, 2009 at 6:19 pm
Thanks for the information Bill. Great info for others looking to make an official complaint because of how centercaps.net treated them.
June 6th, 2009 at 6:57 pm
I filed a complaint with the Office of Attorney General of Pennsylvania and they sent me a personal letter back and are investigating them. Additional complaints would help put these guys away.
June 8th, 2009 at 6:23 pm
Just received my order of 4 center caps…..what a ripoff!! I guess their statement that
these caps were …”gently used…” translates to …”they have 5 scratches or less on
each one…”. They were REALLY used!! The only thing I will put them on is the bottom
of my trash can! Definitely, for the condition and price, ($67), I was ripped off…..beware!
June 26th, 2009 at 10:35 am
I just figured out that I have been scammed! They claim to ship in 72 hours, but when I made an inquiry as to where my shipment was…they played stupid. The charge posted to my credit card and they still played stupid. Then they wanted to know my email address…then my name…then my address…then the last four digits of my credit card number. All of these requests were strung out over four or five e-mails. I suspect to buy them some time? Anyway, I intend to contact the PA Attorney General’s office. Someone needs to put a stop to this!
June 26th, 2009 at 11:22 am
I forgot to make one more addition. They promptly returned my money after I contacted teh PA state’s attorney. The state’s attorney is very cooperative on this matter.
June 26th, 2009 at 11:23 am
Great advice Bill, thanks for the information.
July 29th, 2009 at 12:00 pm
BEWARE OF CENTERCAPS.NET……Rip off city on these guys. Ordered an item. Sent a cheaper, wrong item. Can’t email, can’t phone to get resolution. Big time scammers!! Don’t use them. Go directly in town to find what you need !!!! They won’t get my money becuase AMEX protects me from bad guys like this.
September 8th, 2009 at 9:06 am
I’m here because I wanted to write a positive review for CenterCaps.net. I ordered one center cap for $58.89, which if I ordered it from the dealership it would have cost me $75 plus tax. I received my order in 4-days and the cap was in great condition. The packaging was a little cheap and there was no receipt or additional paper work in the package other than a business card, but hey I got my cap. Maybe I was just lucky or maybe the folks that are having positive experiences aren’t posting there reviews. For what ever this review is worth I hope you have a good experience and that you find your cap.
September 12th, 2009 at 1:05 pm
This company apparently has not changed it mode of operation. I ordered a center cap on the 23rd of October and after one week sent an email asking for some kind of confirmation for the transaction. They said they would ship that day sorry for the inconvenience. After another two weeks of waiting again I email them and asked for status on my order. The reply was lost in the mail refunding your account order this item elsewhere. Sounds like the SOS to me.
September 24th, 2009 at 2:40 pm
The below is the email response that I sent the company. This is the first time that I recieved an item without an invoice? How can you ship items and keep track if you dont have an invoice? Please the product was dirty and in poor condition. I would not order from this site again. I just wish I had found out more info before purchase.
I ordered my hubcaps to replace the ones currently on my vehicle.
I have several problems with an order that I placed for four hubcaps for my Honda Civic LS 2001.
First, the box arrived with no invoice and only a business card? I order on-line all the time and this is a first from any company.
Second, all the hubcaps except one were extremely dirty! Not a little dirty, but they looked as if they had just been pulled off a car and dropped in the box.
Third, all the wheel hubcaps are scratched, color faded and at best would be rated from poor to fair. My current hubcaps are the same quality.
I am extremely disappointed in the product that was sent to my house. Not only were the hubcaps dirty, scratched, and faded, but I did not even receive an invoice. I had multiple web sites to choice from and brick and mortar stories to make my purchase. Out of all those I picked your website. Please do the right thing. I hope that my order is only a oversight and lack in quality assurance in this case.
Please reply to my email address with a response and correction to the above problems.
October 10th, 2009 at 6:22 am
I, too, was ripped off by Centercaps. I ordered two caps for replacement on my 2001 Blazer. The caps that I received had scratches on them (one even had a dent). They were filthy and more than used. In fact the caps I had intended on replacing were in better shape than the ones they sent me. I would avoid Centercaps at all costs. I, too, had no receipt in my box for the purchase. Someone needs to investigate their business.
October 12th, 2009 at 7:15 am
Mark,
Make sure you read my comments above. But to do a short recap for everyone you can get all of your money back including shipping. I filed a complaint with the Office of Attorney General of Pennsylvania and they sent me a personal letter back and began investigating them. Additional complaints would help put these guys away.
You can file at http://www.attorneygeneral.gov/complaintforms/bcp_form.aspx
centercaps promptly returned my money after I contacted the PA state’s attorney. The state’s attorney is very cooperative on this matter. I’m sure they will be anxious to know that centercaps didn’t learn their lesson from my one complaint.